Webinar Details
Complaints! Does the notion send a shudder down your spine? How might we, as practitioners, take an active role in which the likelihood of complaints might be reduced?
In this webinar, we explore the role of supervision and reflective practice in better equipping ourselves to manage any situation in which a person (or people) experiences a discord between what they expected and what they received from our services.
We consider how becoming more curious and ‘always learning’ may contribute to an enhanced awareness of areas to watch, enable us to be more choice-ful when things start to go wrong, reduce the likelihood of escalation, and get the most learning out of any situation.
Course Content
organisation
Presenter
Jo Birch MA FRSA, Supervisor, executive coach and psychotherapist
Jo brings people together in global learning communities. As Director of Crucial Difference & International Centre for Reflective Practice, Jo leads an international team providing training for coaches to become supervisors and continue developing as leaders in the profession. She is an accredited supervisor, and an active participant in the professional community, previously Chair of BACP Coaching and board member of AoCS and EASC.
Jo is editor of Coaching Supervision Groups: Resourcing Practitioners (2022); co-editor of EMCC Mastery Series publication Coaching Supervision: Advancing Practice, Changing Landscapes (2019) and previously series editor of Thinking Global in Coaching Today.
Jo also runs an annual international conference on Coaching Supervision in multiple languages including English, Russian and Chinese.
