FAQ's

At Onlinevents CPD, we’ve compiled a comprehensive list of frequently asked questions based on the queries we receive. If you find that your question hasn’t been addressed, please feel free to contact us without hesitation. Our dedicated team is committed to providing ongoing support and assistance to all members of our community.

MEMBERSHIP FAQs

You will have access to Onlinevents’ entire CPD Library, which includes workshops, conferences, interviews and book launches. Resources provided by presenters are also available in your membership. For all learning you complete you will receive a CPD certificate straight to your account. New content is added weekly, you will have access to everything we add to the library.
Certainly. You can cancel your membership at any time by accessing your Account within the CPD library while logged in. Upon cancellation, your subsequent monthly or annual payments will cease. Should you decide to reinstate your membership at a later time, you may do so without difficulty.
Indeed, a Continued Professional Development Certificate will be issued and stored within your account upon the completion of any learning within the library. These certificates are readily accessible for printing should you require them for reference purposes.
Your access to the full membership library remains uninterrupted as long as your membership remains active.

Yes, we offer 50% off our Annual membership for students. Please email help@onlinevents.co.uk for your student discount code. This will give you 50% off your first year with your membership and if you are a student in the following years we will discount your annual membership as long as you are a student.

All the content is viewed within the membership library on this website. You cannot download to watch offline.

For both annual and monthly library subscriptions, we provide a 30-day money-back guarantee. If you find that the subscription doesn’t meet your needs, we’ll refund your payment. Please reach out to us at help@onlinevents.co.uk for assistance with this.

ONE-OFF LEARNING PURCHASE FAQs

To access your purchased workshop, simply log into the Onlinevents CPD Library using the “Log in” link in the main menu. From there, navigate to your dashboard where you’ll find the workshop you’ve purchased. If you need further assistance, please reach out to our support team at help@onlinevents.co.uk

You will enjoy unlimited access to the purchased learning content, allowing you to watch and revisit it at your convenience.

LOGIN & ACCOUNT TROUBLESHOOTING

To reset your password, follow these steps:

  • Click on the “Log in” link in the main menu.
  • Then, click on the “Lost your password?” link.
  • An email will be sent to the address you registered with, containing a link to reset your password.

If you require additional assistance, please contact our support team at help@onlinevents.co.uk.

You can easily update your personal details by logging into the CPD Library and selecting “My Account” from your profile dropdown located at the top right corner of the library.
You can conveniently update your payment information by logging into the CPD Library and accessing “My Account” from the profile dropdown menu located at the top right corner of the library. Once there, navigate to the payment tab to make the necessary updates.

LIVE EVENTS & MAILING LISTS

You can view our upcoming LIVE event schedule by visiting our LIVE event programme page at https://www.eventbrite.co.uk/o/onlineventscouk-428528850

Yes, our live events require a self-select fee for access, allowing us to facilitate the live event and provide support to the presenter delivering real-time content. However, as a library member, you will have unlimited access to rewatch the learning at your convenience, even if you attended the event live.
Yes, we record all our live events for your convenience. These recordings are typically uploaded to the CPD library within a week of the live event. You have the option to purchase the live event recording as a one-off purchase. Alternatively, if you subscribe to Onlinevents CPD Library, you will automatically gain access to all live event recordings as soon as they are uploaded.

To subscribe to our mailing list and receive event updates, kindly complete the form provided here

You can easily manage your email subscription by utilising the unsubscribe button found in any email received from Onlinevents. Alternatively, you can contact us at help@onlinevents.co.uk if you require further assistance.

If you find that you have subscribed with multiple email addresses and wish to consolidate them, we’re more than happy to assist you in streamlining your records to ensure you only receive emails to your preferred email address.

Onlinevents bring you workshops, conferences, and book launches … all available to watch on demand.
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  • 124 City Road
    
London

    EC1V 2NX
  • Registered in England & Wales Company Number: 13302007
  • help@onlinevents.co.uk